1. Purpose of This Policy
This Refund, Return and Cancellation Policy explains when an AfritubePro customer may request cancellation or a refund for a digital service, creator service or marketplace purchase.
Because many AfritubePro offerings are digital services that may begin shortly after payment, refund eligibility can depend on whether processing or delivery has already started.
2. Cancelling an Order Before Processing Begins
If you placed an order by mistake or no longer want the service, contact us as soon as possible. A cancellation request is most likely to be accepted where the order has not yet entered processing and no work, promotion, transfer, setup or delivery activity has begun.
An accepted cancellation will be refunded to the original payment method where reasonably possible. Payment-provider processing times may apply after a refund has been approved.
3. Orders Already Being Processed
Once an order has entered processing or AfritubePro has begun providing the purchased service, a full cancellation may no longer be possible because time, advertising resources, production work, account-transfer work or other service resources may already have been committed.
We will still review genuine complaints individually. Depending on the circumstances, an appropriate resolution may include completing the service, correcting an error, re-performing the affected portion, providing a partial refund or issuing a full refund where justified.
4. When a Refund May Be Approved
A refund may be considered where:
- AfritubePro is unable to provide the service or product you paid for;
- you were charged more than once for the same transaction and the duplicate charge is confirmed;
- a confirmed technical or processing error caused an incorrect charge;
- an order was cancelled before work or delivery began and the cancellation was accepted;
- a purchased item is materially different from the description presented at the time of purchase and the issue cannot reasonably be corrected; or
- applicable law requires a refund.
5. Situations That May Not Qualify for a Refund
Subject to applicable law, a refund may be declined where:
- the service was delivered as described;
- the customer supplied incorrect information that prevented or delayed delivery;
- the customer failed to provide required channel access, profile information, email, contact information or another required delivery detail;
- the customer changed their mind after substantial work or delivery had already begun;
- the complaint concerns a decision made by a third-party platform that AfritubePro does not control;
- the customer expected a result that was not promised in the service description; or
- the customer breached these Terms or used the service unlawfully.
6. Service Delivery and Customer Information
Some orders require the customer to provide a channel link, manager access, Gmail address, Facebook profile link, WhatsApp number, Telegram account, email address or other information before the order can be completed.
If delivery is delayed because required information has not been provided, that delay by itself does not mean the service has failed. Customers should provide requested information accurately and promptly through the dashboard or the designated support channel.
7. Delivery Timelines
Delivery times vary by service. The delivery estimate shown on the relevant service or order page should be treated as the applicable estimate for that order. Where a service states that work takes approximately seven working days, the period normally begins after all required information and access have been received.
Weekends, public holidays, customer delays, third-party platform reviews, outages and events outside our reasonable control may affect estimated completion times.
8. Marketplace Purchases
For marketplace purchases, contact us promptly if you believe the purchased digital asset cannot be delivered or is materially different from the description provided at purchase. We may first attempt to verify and resolve the delivery issue before determining whether a refund is appropriate.
9. How to Request a Refund or Cancellation
Send your request to refund@afritubepro.com. To help us investigate, include:
- your full name;
- the email address used for your AfritubePro account;
- your order ID, cart ID or payment reference where available;
- the amount paid;
- the service or product purchased; and
- a clear explanation of the reason for the request.
10. Review of Requests
We aim to acknowledge refund and cancellation enquiries promptly. We may request additional information where necessary to verify the transaction or investigate delivery. A refund will not be represented as approved until the review has been completed.
11. Refund Method and Processing Time
Approved refunds will normally be returned through the original payment channel where reasonably possible. After AfritubePro initiates a refund, the time it takes to appear in the customer’s account may depend on the payment processor, bank, card network or other financial institution involved.
12. Chargebacks and Payment Disputes
If there is a problem with an order, please contact us first so we can investigate. Nothing in this policy prevents a customer from using any lawful payment-dispute or consumer-protection right available to them.
13. No Waiver of Legal Rights
This policy does not remove or limit any refund, cancellation or consumer right that cannot legally be excluded under applicable law.
14. Contact
Refund and cancellation enquiries can be sent to refund@afritubepro.com.