1. Introduction
This Privacy Policy explains how AfritubePro collects, uses, stores and protects personal information when you visit afritubepro.com, create an account, place an order, contact support, use the customer dashboard or otherwise interact with our services.
We aim to process personal information responsibly and in accordance with applicable data-protection requirements, including applicable Nigerian data-protection law.
2. Information We May Collect
Depending on how you use AfritubePro, we may collect:
- account information such as your name, username and email address;
- contact information you choose to provide;
- order information, including products or services purchased, order IDs, amounts and order status;
- delivery information such as channel links, Gmail addresses, profile links or contact details that you submit for an order;
- transaction references and payment status information received from payment providers;
- technical information such as IP address, browser or device information, cookies and basic website usage information; and
- communications you send to customer support.
3. Payment Information
Payments may be processed by third-party payment providers such as Flutterwave. These providers may collect and process payment information necessary to complete a transaction. AfritubePro generally receives transaction-related information such as payment status, amount and payment reference rather than requiring customers to provide full card credentials directly to us.
A payment provider’s handling of your information is also governed by its own privacy notice and legal obligations.
4. How We Use Personal Information
We may use personal information to:
- create and manage customer accounts;
- process, verify and deliver orders;
- identify which orders belong to a customer;
- communicate about payments, processing, delivery and support;
- prevent fraud, abuse and unauthorized access;
- maintain and improve the website and customer experience;
- comply with legal, regulatory, accounting and payment-processing requirements; and
- resolve complaints, refunds and payment disputes.
5. Legal Bases and Legitimate Purposes
Depending on the circumstances and applicable law, we may process information because it is necessary to perform a contract with you, comply with a legal obligation, protect legitimate business and security interests, or because you have given consent where consent is required.
6. Cookies and IP Addresses
AfritubePro may use cookies or similar technologies to support sessions, remember certain settings, maintain website security and provide core functionality. Our website may also use a visitor IP address for security, fraud prevention, session-related functions or regional service functionality.
You can control cookies through your browser, although disabling essential cookies may prevent parts of the website from working correctly.
7. Sharing of Information
We may share information only where reasonably necessary, including with:
- payment processors and financial service providers involved in completing transactions;
- hosting, infrastructure, email, security or technology providers supporting the website;
- professional advisers or service providers where necessary for legitimate business operations;
- regulators, law-enforcement bodies or other authorities where disclosure is legally required; and
- another entity involved in a legitimate business restructuring, subject to appropriate protections.
We do not claim to sell personal information as a standalone product.
8. Order Delivery Information
Information submitted for delivery—such as a channel link, Gmail address, Facebook profile link, WhatsApp number, Telegram account or email address—will be used for the relevant order and related customer support or verification. Customers should only provide information they are authorized to provide.
9. Data Security
We use reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse or alteration. No website or internet transmission can be guaranteed to be completely secure, so customers should also protect their passwords and devices.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention, accounting, dispute resolution and compliance with applicable legal or regulatory obligations.
Retention periods may differ depending on the type of information and the reason it is held.
11. Your Privacy Rights
Subject to applicable law and any lawful exceptions, you may have rights relating to your personal information, including rights to request access, correction or deletion, object to certain processing, or withdraw consent where processing is based on consent.
Some information may need to be retained where required by law, for fraud prevention, accounting, disputes or other legitimate reasons.
12. Third-Party Websites and Platforms
AfritubePro may contain links to external websites or platforms. Their privacy practices are controlled by those third parties, not by AfritubePro. You should review the privacy information of any third-party site you use.
13. Children’s Privacy
AfritubePro’s commercial services are not intended to solicit personal information from children who are not legally able to enter the relevant transaction without appropriate authorization. If we learn that information was collected in circumstances where it should not have been, we will take appropriate steps consistent with applicable law.
14. International Processing
Some service providers used to operate the website or process payments may process information in countries other than the customer’s own. Where applicable, we will rely on appropriate legal and contractual safeguards for such processing.
15. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology or legal obligations change. The current version will be published on this page with its effective date.
16. Contact Us
For privacy questions or requests concerning personal information, contact AfritubePro at contact@afritubepro.com. Please provide enough information for us to identify and respond to your request.